What Makes This Hotel Stand Out
The hotel's exceptional staff, particularly individuals like Aurea and Indrani, who consistently receive praise for their personalized and attentive service towards families and children.
Parent Pro Tip
Don't hesitate to mention any special needs for children, like adjoining rooms or dietary preferences. Staff, particularly Aurea and Indrani, are frequently cited for going above and beyond.
“Me and my party ate at a breakfast buffet inside the hotel our server was a lady named Aurea”
“I was allowed to check in early due to excellent and empathetic Indrani (Front Desk). She even upgraded my sister in law room”
“We came for a week in Miami and we had the best service we’ve ever had at any hotel or destination. Everyone was super friendly and engaging and more...”
“Aurea was our server at the gold cost restaurant. Aurea treated us like family . She was attentive to us , often checking to see if we needed...”
“Had breakfast in gulf coast resturant and my server was aurea. She was amazing in taking care of us and especially my grandsons!”
“Indrani at the front desk provided exceptional customer service. The property is beautiful newly renovated, ideal downtown location and the go to...”
Families appreciate the friendly staff, clean rooms, and convenient location for cruises. Many praise specific staff members for exceptional service, especially with children.
This hotel is a solid choice for families, especially those needing proximity to the cruise port. The exceptional service from staff like Aurea and Indrani significantly enhances the family experience, though some may find the atmosphere large.
Best for: Families looking for a comfortable and well-serviced urban stay, especially those pre- or post-cruise.
The hotel offers good value, particularly when considering the high level of service and the quality of the rooms, thoug...
The hotel offers suites which can be beneficial for families needing extra space.
The pool area is mentioned positively, with one review noting enjoyment of the pool and pool bar.
The hotel has a restaurant and bar/lounge with positive mentions of breakfast and dinner.
The hotel is praised for its excellent location, particularly for families embarking on cruises, being only about 11-12 minutes away from the Miami port.
1633 North Bayshore Drive, Miami, FL 33132-1215
The hotel offers amenities and services that cater well to a broad range of ages, from toddlers enjoying the pool to multi-generational groups appreciating the comfortable rooms and excellent service.
Our AI has analyzed 100 family reviews to give you detailed insights about what makes this hotel great for families.
This hotel is a solid choice for families, especially those needing proximity to the cruise port. The exceptional service from staff like Aurea and Indrani significantly enhances the family experience, though some may find the atmosphere large.
The hotel offers suites which can be beneficial for families needing extra space. Standard rooms are described as modern and clean, with some featuring private balconies offering bay views.
The pool area is mentioned positively, with one review noting enjoyment of the pool and pool bar. However, specific dedicated kids' amenities like playgrounds or kids' clubs are not highlighted.
The hotel has a restaurant and bar/lounge with positive mentions of breakfast and dinner. Staff like Aurea at the restaurant are frequently commended for their attentiveness and friendly service, even when catering to grandchildren.
Reviews consistently highlight the cleanliness of the rooms and common areas, with families noting that the hotel is well-maintained and modern.
The hotel is praised for its excellent location, particularly for families embarking on cruises, being only about 11-12 minutes away from the Miami port.
Check-in is generally smooth, with staff like Indrani at the front desk being noted for their helpfulness and empathy, even accommodating early check-ins for tired families. Parking is available but is an additional paid service.
One review mentioned a disappointing pool experience and that the hotel felt large and impersonal. Another noted a surprise hold on their account during check-in for their wedding stay.
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AI summaries and family ratings are generated by Hotels for Families. Always verify details directly with hotels before booking.