What Makes This Hotel Stand Out
The hotel's biggest differentiator is its team's dedication to customer service, often going above and beyond for guests, particularly during stressful travel situations. However, this is often overshadowed by recurring maintenance and cleanliness issues.
Parent Pro Tip
When booking, specifically request a room that has been recently renovated or cleaned, and double-check the functionality of the pool and hot tub if those are key amenities for your family.
“We went on this trip for the weekend everything was going wrong then we go to our hotel and everything changed. We got checked in super fast our room...”
“Booked this place for us to stay before my son's SAT. Location is accessible from highways and in a quiet neighborhood. Interiors can use some...”
“The breakfast selection was better than most and had something both of my picky teens ate. Elevator is a little interesting but overall great...”
“My children deserve better than this place. The beds are uncomfortable, the room smells awful, and the floor has black stains all over it.”
“Sad that pool and spa was close I was looking forward to enjoy that while my daughter at prom .”
“The hotel was filthy and smelled like cigarettes covered with febreeze. Walls, floors, bathrooms, the pool.. everything disgusting and dirty. Worse...”
This hotel offers helpful staff and a convenient location, with some family rooms and included breakfast. However, cleanliness and maintenance issues are frequently noted.
While the Best Western Capital City Inn offers some family-friendly amenities and helpful staff, frequent complaints about cleanliness and maintenance are a significant drawback for families. It may be suitable for short stays where convenience to specific locations is paramount.
Best for: Families looking for a budget-friendly stay with basic amenities, prioritizing location for specific needs over luxury.
The hotel offers fair value for its price point, especially with included breakfast and free parking, but potential clea...
The hotel offers family rooms, and some reviews mention spacious accommodations.
The hotel features an outdoor pool and a hot tub, though these amenities have been reported as closed or out of order on occasion.
Breakfast is included and generally receives positive mentions for variety, with options like waffles, eggs, and sausages.
The location is praised for its proximity to Kaiser hospital and its accessibility from freeways, making it convenient for specific medical appointments or as a stopover.
15 Massie Ct, Sacramento, CA 95823
The availability of family rooms, microwave/fridge, and an included breakfast makes it somewhat suitable for younger children. However, the noted cleanliness issues and lack of dedicated infant amenities make it less ideal for this age group.
Our AI has analyzed 50 family reviews to give you detailed insights about what makes this hotel great for families.
While the Best Western Capital City Inn offers some family-friendly amenities and helpful staff, frequent complaints about cleanliness and maintenance are a significant drawback for families. It may be suitable for short stays where convenience to specific locations is paramount.
The hotel offers family rooms, and some reviews mention spacious accommodations. Microwaves and refrigerators are available in rooms, which is a plus for families needing to store snacks or prepare simple meals. However, some rooms have been described as small by guests.
The hotel features an outdoor pool and a hot tub, though these amenities have been reported as closed or out of order on occasion. There is no specific mention of a playground or dedicated kids' activities.
Breakfast is included and generally receives positive mentions for variety, with options like waffles, eggs, and sausages. However, some reviews note inconsistencies in food quality and availability. Dining options outside the hotel are noted as being within a mile.
Cleanliness is a significant concern, with multiple reviews mentioning dusty rooms, stained carpets, and bathrooms that needed better cleaning. Some guests reported unpleasant smells and even mold, detracting from the family experience.
The location is praised for its proximity to Kaiser hospital and its accessibility from freeways, making it convenient for specific medical appointments or as a stopover. However, it's not within easy walking distance to major family attractions.
Staff are frequently described as helpful and accommodating, assisting with late check-ins and lost items. However, some guests have reported issues with the check-in process and a lack of attention to detail from front desk staff. Parking is free and generally well-lit.
Several guests reported significant issues with cleanliness, including mold, stains, and bad odors. Maintenance problems like a clogged sink and an out-of-order spa were also mentioned. Some guests felt the hotel was run-down and needed updates.
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AI summaries and family ratings are generated by Hotels for Families. Always verify details directly with hotels before booking.